APS 4 - Financial Analyst

The Role

Financial Systems and Operations Branch within Defence Finance Group is calling for applications from individuals to provide exceptional customer service and assist in resolving internal and external stakeholder issues and process financial data.

In this role you will:

• Deliver high quality customer service to achieve business outcomes.
• Show initiative and collaborative problem solving skills.
• Have strong attention to detail.
• Demonstrate commitment to on-the-job training and participate in activities to build and maintain customer service skills, system knowledge and understanding.
• Provide guidance and training to team members through peer mentoring.
• Respond to queries or escalated customer enquiries via telephone and / or emails and / or in writing in a professional and timely manner.
• Undertake processing in financial systems.
• Work collaboratively and contribute to team goals and...