Job Description

DFP Recruitment is a preferred supplier of choice to Federal Government departments and agencies. I am partnered with a large Federal Government Agency to recruit for an APS3 Service Support Officer. 

This role is ideal for someone with strong administrative skills and a customer-focused mindset, ready to support service delivery in a fast-paced environment.
 
Key Responsibilities:
  • Provide frontline support to internal and external stakeholders via phone, email, and in-person
  • Provide administrative support to operational tasks as directed by regional Practice Manager
  • Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team
  • Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
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