APU / Customer Quality Engineer

APU / Customer Quality Engineer page is loaded## APU / Customer Quality Engineerlocations: Tuamtime type: Full timeposted on: Posted Todayjob requisition id: REQ **Responsibilities:*** Customer Advocate: Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness.* Complaint Management: Manage the end-to-end customer complaint process using structured problem-solving methodologies (e.g., 8D, 5-Why, PDCA-FTA, Ishikawa diagrams).* Root Cause Analysis: Lead and coordinate cross-functional teams (including Engineering, Production, and Supply Chain) to investigate the root causes of customer-reported defects and field failures.* Corrective & Preventive Actions (CAPA): Develop, implement, and validate the effectiveness of corrective and preventive actions to address root causes and prevent issue recurrence.* Customer Communication: Professionally communicate investigation findings, containment plans, and long-term co...