ARAS PLM Support Executive

Role: ARAS PLM Support Executive

Location- PAN India.

Experience - 2-4 years

immediate joiners who can join in next week.

JD:

• Should have 2-4 years of experience in ARAS PLM Support role
• Provide first and second-level support for ARAS PLM users, including resolving incidents and service requests via ticketing systems, email, or direct communication.
• Diagnose, troubleshoot, and resolve technical issues related to the ARAS PLM platform, including application errors, integration problems, and data inconsistencies.
• Perform system administration tasks such as user management, permissions, and configuration changes within the ARAS PLM environment.
• Coordinate with development teams and business analysts to escalate and resolve complex issues, and support change management processes.
• Document solutions, create knowledge base articles, and maintain support documentation for future reference.
• Participate in system upgrades, testing, and deployment activities, ensuring minimal disruption to users.
• Assist users with training, onboarding, and guidance on best practices for using ARAS PLM functionalities.
• Monitor system performance, proactively identify potential issues, and recommend improvements for stability and efficiency.
• Collaborate with IT and business teams to understand requirements and support the implementation of new PLM features or modules.
• Demonstrates the ability to rapidly acquire proficiency in new applications and provide effective support for business operations
• Knowledge on Talend integration is advantageous .