Job Description

JOB TITLE: Shift Manager (SM)

SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)

STATUS: Non-Exempt

BASIC PURPOSE:

Shift Managers are individuals who take accountability for restaurant operations while on duty. These individuals should be willing and able to motivate team members beyond their expectations to deliver 5-star customer service to both customers and colleagues. Shift Managers should be open to challenges and tackle any problems as they arise.

MAJOR RESPONSIBILITIES:

  • Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
  • Team Leadership: Lead, coach, and motivate team members to succeed. Verify assigned duties are completed timely and that team members maintain a professional appearance.
  • Team Development: Play an active role in training and developing individuals interested in leadership roles, including providing constructive feedbac...

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