Archer IRM Client Support - Senior Associate

Archer Production Support

Role Summary & Role Description

As an Archer IRM Client Support Officer , you will assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data imports and exports, troubleshooting system workflow issues, and assisting with training and end-user support. You will help ensure that the Archer IRM platform enables Risk Excellence across State Street's global footprint of business units and control functions.

Core/Must have skills

The Archer IRM Production Support will be responsible for the Level 1 support. A strong understanding of Archer’s out-of-the-box solution offerings is required.Experience required related to moving configurations in accordance with SDLC methodologies leveraging Archer packaging. 

Support and manage incoming requests into the “Archer IRM Solutions” Service Now (SNOW) Application to ...