Job Description

Overview

We’re looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency.


Responsibilities

Voicebot Strategy & Design

  • Identify high-volume and high-impact voice processes suitable for automation.
  • Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms).
  • Collaborate with business teams to define user journeys, intents, and expected outcomes.

    • Implementation & Integration

  • Build and configure Voicebots using 3CLogic, ServiceNow Virtual Agent, or other conversational AI tools.
  • Integrate 3CLogic with backend systems (CRM, ITSM, HR, E...

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