Job Description

Overview

We are seeking a high-impact Full Stack Developer with proven experience in Generative AI, Observability, and Automation, to join our AIOps team. You will help design intelligent applications that power real-time IT operations, service reliability, and autonomous decision-making.

This role is critical to delivering AI-driven solutions across ITSM, Observability, and OnePOC (Operations Command Centre) by integrating AI, real-time telemetry, Power Platform, and GenAI for actionable operational intelligence.

Responsibilities

️ Full Stack Development for AI-Enhanced IT Ops

  • Build and maintain full-stack applications that enhance ITSM and command center capabilities.
  • Create AI-powered, user-centric dashboards for OnePOC and Observability platforms, delivering real-time insights.
  • Design APIs and microservices to connect AI reasoning engines with CMDB, MELT data, and event monitoring tools.

    • AI & GenAI Integration for Autonomous Operations

  • Implement GenAI models (, OpenAI, LangChain) to power incident summarization, RCA prediction, and automated comms.
  • Build ML pipelines that enable predictive detection of incident trends, alert correlation, and resolution suggestions.
  • Leverage conversational AI for dynamic engagement during Major Incidents and Event responses.

    • Observability & Telemetry Integration

  • Ingest and correlate data from Observability tools (AppDynamics, Azure Monitor, ELK, Prometheus) into AIOps workflows.
  • Develop AI-enabled health and anomaly dashboards for proactive event management in OnePOC environments.
  • Drive real-time visualization of the Blast Radius, alerts, and service dependencies to support rapid root cause analysis.

    • Power Platform Automation & Visualization

  • Create workflow automation using PowerApps and Power Automate to streamline IT operations and field actions.
  • Build interactive Power BI dashboards that visualize trends in SR, Change, Release, and Blackout calendars.
  • Enable data-driven insights from CMDB, ITOM, and alert streams for leadership visibility.
    • Qualifications

    Technical Proficiency:

  • Front-end: JavaScript, React, TypeScript, Material UI, HTML & CSS
  • Back-end: Python, , SQL & PostgreSQL
  • AI/ML: OpenAI APIs, Scikit-learn, TensorFlow, LangChain
  • Power Platform: PowerApps, Power Automate, Power BI
  • Observability Tools: Azure Monitor, AppDynamics, ELK, Prometheus
  • Cloud & DevOps: Azure/AWS, Docker, Kubernetes, CI/CD pipelines
  • APIs & Microservices: REST APIs, Flask, FastAPI, event-driven services
  • APIs: Microsoft Graph API, ServiceNow REST API.

    • Soft Skills:

  • Strong analytical thinking with the ability to interpret complex telemetry and ITSM data.
  • Effective communicator who can translate AI insights into operational impact for command center stakeholders.

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