Job Description

ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES 

  • Ensures platform alignment with the business strategy

  • Provides consultative technical leadership to the platform team

  • Creates and maintains a detailed view of the existing architecture

  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions

  • Resolves technical escalations, including responding to defects

  • Participates in process workshops

  • Assists in migrating configuration across instances

  • Oversee the implementation and maintenance of platform integrations

  • Oversee the security of the Now Platform

    • JOB REQUIREMENTS

    Education and Certifications

  • Bachelor's Degree in Computer Science or related

  • ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))

  • ITIL Foundations Certification preferred

    • Experience 

  • Total 12+ yrs of experience and 8+ years relevant work experience

  • Must have architectural experience with Service now  

  • Must be willing to work in shifts

  • Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.

  • Experience with complex software solutions.

  • Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment

  • Success driving complex issues through analysis and resolution 

  • Industry domain expertise

  • Experience writing technical functional specifications required

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

    • Knowledge, Skills and Abilities

    Required Skills

  • Proven experience in configuration, customization, development, and administration on the ServiceNow platform

  • Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.

  • Proven experience in working within both waterfall and Agile/Scrum methodologies.

  • Practical experience of setting up ServiceNow API’s and MID servers

  • Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases

  • Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

  • Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)

  • Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner

  • Excellent conflict management and negotiation skills

  • Ability to train and support others on functional area-related topics.

    • Preferred Skills

  • Proven organizational skills

  • High energy, ambitious self-starter with an aptitude for learning and customer focus

  • Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

  • Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment

  • Working knowledge of vendor management principles and procedures.

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