Architect (Servicenow)

Job Description – ServiceNow Architect

Job Location: Hyderabad, Bangalore and Pune

Role Overview

The ServiceNow Architect will lead the design, architecture, and governance of a new greenfield ServiceNow platform. This role ensures that all modules—ITSM Pro Plus, SPM, IRM, ITOM+AIOps, ITAM, Workflow Data Fabric, and Enterprise Architecture—are implemented in line with best practices, integrated with enterprise tools, and designed for scalability, automation, and measurable ROI.

Key Responsibilities

• Define end-to-end ServiceNow target architecture and ensure alignment with enterprise IT strategy.

• Lead CMDB design and service mapping to provide a centralized, accurate, and integrated source of truth across IT and business services.

• Assess existing ITAM/ISAM tools and observability initiatives; recommend integrated ServiceNow approach vs. fragmented tools.

• Design solutions for RPA workflow migration (UiPath, Automation Anywhere, B...