Job Description

Description

Reporting to the Regional Operations Manager, you will be responsible for:


  • Maximizing customer retention by driving and ensuring customer satisfaction



  • Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy



  • Facilitating activities related to new account start-ups and closeouts



  • Developing new business opportunities



  • Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate, as well as the company’s contractual obligations



  • Facilitating essential personnel management for staff and non-supervised accounts including evaluation of field staff



  • Completing requisitions...

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