Area Manager (Food Court Operations)

Area Manager (Food Court Operations)

Role Overview

The Area Manager oversees multiple food court outlets to ensure operational excellence, tenant satisfaction, manpower efficiency, and strong financial performance. This role supports the Head of Operations in driving consistent standards across all outlets and enhancing the overall customer dining experience.

Key Responsibilities

1. Outlet & Operations Management

Oversee daily operations of assigned food courts to ensure smooth execution.

Ensure compliance with company SOPs, food quality, service standards, and hygiene requirements.

Conduct regular outlet audits covering cleanliness, workflow, service, and equipment conditions.

Address ground issues, emergencies, and operational disruptions promptly.

2. Tenant & Stakeholder Management

Maintain strong relations with stall tenants and act as the main point of contact.

Oversee rental collection, sales declaration, and contract compliance.

Evaluate tenant performance and provide feedback for improvement.

Assist with stall setup, handover, renovation coordination, and new tenant sourcing when required.

3. Sales Performance & Cost Control

Review outlet sales, customer volume, and performance trends.

Monitor operating costs and ensure expenses remain within budget.

Propose revenue‑enhancing initiatives and operational improvements.

Support implementation of promotional activities and marketing initiatives.

4. People Leadership & Manpower Planning

Lead, guide, and mentor food court managers, supervisors, and ground staff.

Plan manpower deployment and assist with hiring, training, and onboarding processes.

Conduct performance reviews and ensure disciplinary issues are managed fairly and consistently.

Foster a positive working environment and develop staff capabilities.

5. Hygiene, Safety & Regulatory Compliance

Ensure all outlets comply with SFA, NEA, and safety regulations.

Support external audits and follow up on corrective actions.

Maintain high standards of sanitation and workplace safety.

6. Administrative & Reporting Duties

Oversee daily sales settlement, float management, and administrative accuracy.

Prepare operational reports, audit summaries, manpower updates, and monthly performance reviews.

Ensure timely submission of documentation and follow through on outstanding issues.

7. Support for New Projects

Assist in new outlet openings, including planning, layout insights, equipment needs, and manpower arrangement.

Contribute to operational workflow design and improvement projects.

Job Requirements

Minimum 3–5 years of F&B operations experience, preferably in food courts/coffeeshops.

Proven ability to manage multiple outlets.

Strong knowledge of SFA/NEA regulations and food safety standards.

Good leadership, communication, and decision‑making skills.

Strong analytical ability with understanding of sales, P&L, and manpower planning.

Able to work in a fast‑paced environment and handle multiple stakeholders.

Class 3 license preferred.

Personal Attributes

Hands‑on, operationally strong, and proactive

Good problem‑solving skills

High sense of accountability and integrity

Customer‑service oriented

Organized, independent and resilient