Area Manager

We are looking for a driven and hands-on Area Manager / Operations Executive to oversee daily operations, drive performance, and ensure smooth execution across multiple outlets/locations. You will play a vital role in supporting front-line staff, coordinating with cross-functional teams, and maintaining operational excellence.

Key Responsibilities:

• Oversee multiple branches/outlets to ensure consistent service standards and operational compliance
• Lead and supervise outlet managers, team leads, and ground staff
• Conduct regular site visits, audits, and performance evaluations
• Drive KPIs, sales performance, and customer satisfaction
• Ensure proper staffing, scheduling, and team productivity
• Handle escalations, resolve operational issues swiftly and effectively
• Coordinate with HR, Finance, and other departments for smooth workflow
• Identify areas for improvement and implement process enhancements
• Support the rollout of new initiatives, SOPs, and training
• Report directly to the Head of Operations
• Support daily operations and outlet activities
• Assist with inventory management, order processing, and staff scheduling
• Monitor compliance with SOPs, cleanliness, and safety standards
• Liaise with vendors and suppliers to ensure timely delivery of goods/services
• Assist in training, onboarding, and operational briefings
• Maintain proper documentation, reporting, and data tracking
• Work closely with the Head of Operations and outlet teams to resolve day-to-day challenges

Requirements:

• At least 2–4 years of relevant experience (for Executive); 2–4 years for Area Manager role
• Strong leadership, communication, and problem-solving skills
• Able to work independently and manage multiple priorities
• Comfortable with travelling between outlets/sites