Job Description

Area Operations Manager, Team Lead

The AOM Team Lead has similar responsibilities to the Global Operations Managers but also acts as an escalation point for the region i.e. APAC, EMEA, North America, LATAM. They also provide training and leadership to the rest of the region.


The Area Operations Manager (AOM) is responsible for the management of the Global Certified Partners and related activities. These responsibilities include actively managing coordination of CP FE’s, escalation management, open call management and other duties as directed. The AOM ensures the successful operation of service delivery across the assigned global area of responsibility.

What you’ll be doing:

  • Drives CP service calls to solution, coordinates resources, creates material demands, reports and communicates to customers and upper management

  • Participates and drives escalation management, drives and enforces the escalation process for all calls; communi...

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