Area Service Incharge

Jio is actively looking to hire candidates for the position Area Service Incharge for Kochi & Trivandrum

Key requirements are

1. Graduation and Diploma in Engineering stream.

2. Experience of 6-10 years in After sales service.

Job Description

• Candidate is responsible for resource planning, recruitment and deployment.
• Partner lifecycle management
• Ensure onboarding quality and take accountability of service deliverables
• Ensure adequate manpower availability
• Monitor daily performance and motivate team and provide proper training
• Visit partners, markets as required
• Gather customer feedback and mentor and counsel manpower
• Motivate partners for timely targets
• Handle escalations and ensure satisfaction
• Coordinate with Sales, Service, Network, Finance teams
• Participate in various Business Activities as required

Skill sets:

• Relationship management
• Delegation skills
• Team management
• Diversity management
• Problem Solving skills
• Experience in area/zone for DTH Industry / Device Operations
• Geography knowledge
• Domain knowledge of DTH / Cable / Telecom/ Devices
• Understanding of business training requirements