Job Description
- Compliance with all company procedures and Health & Safety policies.
- Download pending complaints from FSM at regular intervals.
- Allocate complaints to engineers which are registered in FSM immediately.
- Update spares requirement in FSM based on engineer's feedback from the retail outlet.
- Co-ordination with the stores team for dispatch of required spares to the engineers.
- Take regular feedback from engineers and update FSM and oil company portal accordingly.
- Send quotations to customers for chargeable jobs.
- Attach approval copy received from customer against its work order in FSM.
- Follow up with engineers for Breakdown service reports.
- Segregate billable service reports and attach it against its work order in FSM.
- Respond to customer calls and e-mails.
- Follow up with service engineers to send defective spares to service centre on a weekly basis.
- Ensure timely ex...
Apply for this Position
Ready to join Vontier? Click the button below to submit your application.
Submit Application