Job Description
Summary:
The Sales Support Representative (SSR) plays a critical role in ensuring a seamless and exceptional customer experience by providing dedicated support to Account Manager teams.
Operating under the direction of the Sales Director, the SSR is responsible for managing and processing customer orders and quotes, coordinating delivery timelines (ETAs), handling returns (RMAs), and resolving customer inquiries and issues.
This role requires strong attention to detail, effective communication skills, and a proactive approach to problem-solving.
The SSR serves as a tactical liaison between customers, Account Managers, and internal departments such as merchandising and customer support.
By maintaining accurate order records, ensuring pricing integrity, and anticipating potential obstacles, the SSR helps drive operational efficiency and customer satisfaction.
Essential Job Duties:
Order Management & Processing
* Accurately enter ...
The Sales Support Representative (SSR) plays a critical role in ensuring a seamless and exceptional customer experience by providing dedicated support to Account Manager teams.
Operating under the direction of the Sales Director, the SSR is responsible for managing and processing customer orders and quotes, coordinating delivery timelines (ETAs), handling returns (RMAs), and resolving customer inquiries and issues.
This role requires strong attention to detail, effective communication skills, and a proactive approach to problem-solving.
The SSR serves as a tactical liaison between customers, Account Managers, and internal departments such as merchandising and customer support.
By maintaining accurate order records, ensuring pricing integrity, and anticipating potential obstacles, the SSR helps drive operational efficiency and customer satisfaction.
Essential Job Duties:
Order Management & Processing
* Accurately enter ...
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