Job Description

Arrears Team Manager


Location: Epsom, England, United Kingdom


Hybrid: 40 % office / 60 % home working


Are you a motivated and experienced leader looking for a new challenge in a dynamic and fast-paced environment? Our client, a leading financial services organisation, is seeking an Arrears Team Manager. As the Arrears Team Manager, you will play a pivotal role in ensuring the team's effective delivery of customer support for customers experiencing financial difficulties. Our client prides themselves on the level of customer care their clients receive, and are seeking some equally as passionate about the customers journey and the service they are given.



Key Responsibilities:



  • Overall responsibility for arrears and complaints teams, with team leaders reporting directly into you.

  • Establish, monitor, and review key performance indicators and service leve...

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