ASK Expert

Company:

Mahindra & Mahindra Ltd Qualification: 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Agriculture.
Experience: Min 3 Year Experience in Field/Training.
Key Responsibilities: 1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise.2. Handling Technical Assistance Requests (TAR) on ASK Portal:Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered.
Competencies:
Problem Solving: Strong aptitude for identifying issues and implementing effective solutions.Technical Proficiency: Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms )Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration..Customer-Oriented Approach: Focused on delivering ...