Job Description

Director of Customer Support

Req #7758FSC Dallas - 6031 Connection Dr (75039), 6031 Connection Drive, Irving, Texas, United States of AmericaThis job posting is no longer available

Job Description

Posted Friday, June 8, 2018 at 4:00 AM

PURPOSE:

Leads multiple teams within the Information Technology (IT) Department focused on supporting business users and operations. Manages help desk, incident response, disaster recovery, and desktop engineering. Responsibility to ensure that the help desk function provides effective and timely resolution of computer system user problems that meet organizational expectations. Guides manager-level resources on activities associated with the identification, prioritization, and resolution of reported issues/problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Leads help desk operations to ensure that support services are monitored, logged, tracked, and resolved appropriately<...

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