Job Description

Bi-Language Call Center Agent – Full Time Position Only

Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Responsibilities
  • Customer Service Agents will handle order entry and resolution with precision and professionalism.
  • Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e‑commerce processing, and HubSpot and Connex.Ai for CRM and escalation handling.
  • Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
  • Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, ...

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