Job Description

Job Description

Boyd is an international custom manufacturing company that designs and produces amazing products for companies like Google, Microsoft, Ford, Welch Allyn, John Deere, Boeing and many more. We’re passionate about serving our customers to the fullest, while continuously growing, learning, and innovating. We want talent that reflects and embraces these core values. Talent that is agile and excited to try new ideas and believes collaboration is the key to achieving exceptional results.

At Boyd, we value a culture of collaboration, teamwork, and service. Many of our employees say it is the family culture that keeps them excited about coming to work every day. We are proud that the average tenure of our employees is well over 10 years. We also offer competitive compensation/benefits and career growth opportunities. Benefits include:

What is the Role?

The Assistant Account Manager's position is the primary support for the Account Manager(s) and New Product Manager(s). This position will assist in performing clerical and administrative duties related to managing accounts. This position will also interface with the customer on basic matters as directed by the Account Manager(s). The most successful are highly effective in understanding existing customers' buying processes and what they value, supporting those processes and values, and continuously improving ongoing relationships such that customers want to continue and increase their business with Boyd.

What will you do?

  • Create and maintain a high degree of customer loyalty in support of Boyd’s culture and business standards.
  • Implement Boyd's existing customer order process in a timely manner to support the customers' requirements with the goal of both delighting customers and exceeding team sales goals
  • Create and maintain great communication with both your internal and external customers and keep all concerned informed of requirements, problems, solutions/resolutions and changes using the established work instructions.
  • Understand the Boyd ERP computer system (Epicor) as well as Microsoft software programs to be able to effectively and efficiently answer customers' requests
  • Other duties as assigned

    • Requirements

    Required Skills

  • Excellent communication and organizational skills
  • Experience in managing and servicing customers
  • Strong attention to detail with a focus on quality at all times
  • Proficient with MS Office software (Word, PowerPoint, Excel, Outlook) and use of a PC
  • Strong verbal and written communication skills in English in support of the company’s safety and work instruction process.
  • Ability to plan and organize work activities with a focus on efficiency.
  • Ability to work under time constraints with changing priorities under minimal supervision
  • Must be able to follow directions and work in a team environment
  • Must be able to subscribe to Boyd’s Values and Measurable Behaviors

    • What Qualifications will you need?

  • High school diploma or GED equivalent.
  • Previous experience working in a customer service environment; manufacturing experience is a plus.

    • Pay Range: $21-24 per hour

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