Assistant Boutique Manager

Inventory Management and Control

Performs stock and cash count according to the operating procedure.

Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.

Responsible for defective/damaged stock handling.

Inventory Management applies to cash, warranty cards and GWPs.

Customer Service

Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.

Responsible to execute customer loyalty program/activities.

Handle customer complaints and report to Management on unusual repairs.

Oversee walk‑in customer repair services and ensure that staff follow up closely on each repair services.

Guide staff in giving exemplary quality customer service.

Ensure that boutique is maintained in accordance with the guidelines.

Ensure that watches are merchandise in ...