Assistant Call Center Manager

Job Title: Call Center Manager / Deputy Manager

Location: Chandigarh University

About the Role

Chandigarh University is seeking an experienced and dynamic Call Center Manager / Deputy Manager to oversee and lead call center operations. The ideal candidate will have a strong background in sales-driven environments, performance management, and team leadership. Immediate joiners will be given priority.

Key Responsibilities

• Lead, train, and manage outbound and inbound calling teams.
• Drive sales conversions, revenue generation, and ensure target achievement.
• Monitor operational performance and track key KPIs for continuous improvement.
• Implement strategies to reduce shrinkage and attrition.
• Manage staffing, scheduling, perfor...