Assistant Collection Manager

Job Title Assistant Collection Manager Department Collections Reporting To Collections Manager Employment Type Full-time Job Purpose To assist in managing day-to-day collection operations by supervising Team Leaders ensuring timely recovery of overdue payments maintaining compliance with regulatory guidelines and supporting the overall objective of minimizing delinquency and improving recovery performance Key Responsibilities 1 Team Support Supervision Assist the Collection Manager in guiding monitoring and supporting the collection team Ensure agents follow prescribed processes and maintain professional communication with customers Help conduct training sessions performance reviews and daily team huddles 2 Collection Operations Oversee tele-calling activities for overdue accounts across various buckets soft hard and write-off Ensure timely follow-up with delinquent customers and maximize recoveries Track daily collection tar...