Assistant Customer Experience Manager

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Responsibilities

• Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations.
• Manages team meetings and participate in operations/client leadership meetings & conference calls.
• Recommends innovative suggestions on incentive programs to motivate floor staff
• Monitors AMO’s using variety of resources after which coaching in one-on-one improvement sessions or weekly/business review.
• Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor, maintaining order and ensuring that company policies are o...