Assistant Customer Service Manager

Roles and Responsibility
Manage operations seamlessly, ensuring timely SLA delivery and high levels of employee and
customer satisfaction.
Establish and maintain client relationships to drive engagement and operational efficiency.
Oversee team performance by setting goals, optimizing resources, and ensuring effective
execution of strategies.
Monitor staff schedules, attendance, and productivity to ensure smooth operations.
Conduct weekly and monthly client meetings to assess expectations and provide updates.
Ensure closure of audit-related issues and compliance with operational standards.
Identify and implement continuous process improvements to enhance efficiency.
Coach and mentor Team Leads for better team management and employee engagement.
Address and resolve internal customer queries in a timely manner.
Act as the primary point of contact for business-specific challenges and solutions.
Preferred candidate profile
Must have on paper Assista...