Assistant Customer Service Manager

Roles and Responsibility

- Manage operations seamlessly, ensuring timely SLA delivery and high levels of employee and

customer satisfaction.

- Establish and maintain client relationships to drive engagement and operational efficiency.
- Oversee team performance by setting goals, optimizing resources, and ensuring effective

execution of strategies.

- Monitor staff schedules, attendance, and productivity to ensure smooth operations.
- Conduct weekly and monthly client meetings to assess expectations and provide updates.
- Ensure closure of audit-related issues and compliance with operational standards.
- Identify and implement continuous process improvements to enhance efficiency.
- Coach and mentor Team Leads for better team management and employee engagement.
- Address and resolve internal customer queries in a timely manner.
- Act as the primary point of contact for business-specific challenges and solutions.

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