Assistant Director of Operations, Child Crisis Services

This Opportunity:

The primary responsibility of the Assistant Director of Operations, Child Crisis Services is to provide onsite daily management of the PRTF and assist the Director of the PRTF. This role will function as a leader among the Lead Behavioral Technicians and Behavioral Technicians, ensuring frontline processes are efficient and effective, ensuring excellent communication flows freely between leadership and the direct floor staff, and ensuring quality care is provided to the youth served. This person must be able to provide flexible work hours, including nights and weekends, as needed.

What You'll Do:

Assist the Director in managing day‑to‑day facility operations, ensuring smooth functioning across all departments.

Manage staff, e.g., hire, supervise, onboard, performance, and train, lead and behavioral technician staff. Ensure that coaching, rounding, disciplinary action is completed as required. Implement onboarding process to ensure that staff are trained appropriately and completed accurately on training reports.

Provide staffing coverage to ensure that the unit is staffed to meet the needs of the youth, on all shifts, 24/7/365, including preparing and posting staff schedule. Ensure utilization of positions assigned in schedule are meeting the needs of the individuals served, are in ratio, meet DHSR compliance and acuity.

Communicates with shift leadership and local leadership with process or staffing issues, participates in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care.

Collaborate with clinical, nursing, and educational teams to support individualized treatment plans.

Maintain physical plant of the crisis center. Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations.

Complete administrative functions timely and accurately, such as, but not limited to, timesheets for payroll, EIFs, fire drills, ordering needed supplies, etc.

Assist with crisis response, ensuring safe and appropriate interventions consistent with policy and training.

Work with clients and families along with other team members to ensure crisis stabilization provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning.

Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services.

Assist with admissions, discharges, and census management processes.

Attend and actively participate in meetings and training as required. Complete documentation in EHR as required.

Maintain current licensure and certification in all agencies, state, and federal training requirements

Maintain training as required and requested

Demonstrate knowledge of emergency procedures and assist in crisis situations

Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

Participate in on call and after-hours coverage, including weekends and holidays as needed.

Complete all other relevant responsibilities assigned by the supervisor

Driving and travel may be required

Education We're Looking For:

Bachelors: Human Services (Required), Masters: Human Services

Certifications We're Looking For:

Drivers License (Valid) - USA

Experience We're Looking For:

Experience in leadership with progressing experience. | 2 Years | Required Experience with children/youth/adolescents with a mental health diagnosis in a residential setting. | 3 Years | Required Strong knowledge of Medicaid and managed care. | Required

Schedule:

Schedule will vary based on staffing needs and responsibilities

**Anticipated Start Date: April 6, 2026.**

Target Weekly Hours:

40