Job Description

Assistant Director - SAP Applications Support
5 months contract with extension
VIC
Must be able to obtain Baseline
DFP Recruitment is seeking an experienced Assistant Director - SAP Applications Support
to join our Government Client team.
Role responsibilities
  • Communicate effectively, both verbally and in writing, with business stakeholders, technical teams, and customers.
  • Provide guidance and mentoring to junior team members, supporting task delivery while retaining ownership of complex user and system-related issues.
  • Investigate, triage, and resolve Level 2 incidents and service requests in a timely manner.
  • Apply ITIL best-practice methodologies for incident and service request management.
  • Analyse complex business issues to determine whether they are system-related (IT) or business rule/operational in nature.
  • Manage and resolve incidents, including critical and escalated issues as...

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