Job Description
Mercure Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview
We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our dynamic team in Kuala Lumpur, Malaysia. As a key member of our front office operations, you will play a crucial role in ensuring exceptional guest experiences while supporting the Front Office Manager in daily operations and team leadership.
Responsibilities
- Assist in managing front desk operations, including check-ins, check-outs, and guest inquiries
- Provide personalized and warm welcome to each guest, ensuring their needs are met throughout their stay
- Oversee reservation management and optimize room occupancy
- Collaborate with other departments to ensure seamless guest services
- Handle guest complaints and resolve issues promptly and professionally
- Manage billing, payments, and financial transactions accurately
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