Job Description

Overview

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

  • Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
  • Assist daily in the guest reception.
  • Responds daily all social media feedback, follow up with guest as well as internally.
  • Communicates effectively and genuinely with guests, team members and other departments.
  • Assists and often leads guest service training initiatives within the front office department
  • Maintains a friendly and caring demeanor at all times in a fast paced environment.
  • Maintains a professional image at all times that falls within the hotel and company guidelines fo...

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