Assistant General Manager

At Gentle Ben's, we believe great hospitality starts with how we treat our team. Leadership here is about supporting people, setting clear standards, and creating an environment where both employees and guests feel genuinely cared for.

Position Overview: The Assistant General Manager (AGM) supports the General Manager in leading Front of House operations with a focus on hospitality, training, and team culture. This role is highly visible on the floor and plays a key role in building relationships with guests, developing staff, and ensuring consistent service standards. The AGM leads by example, creates a positive team environment, and balances hospitality excellence with operational discipline. Fear-based management is not acceptable.

Core Responsibilities

Hospitality & Guest Experience

• Act as ...