Job Description
Job Description
- To support the Guest Relations Manager in overseeing daily Guest Relations operations, ensuring exceptional guest satisfaction, and maintaining high service standards through proactive guest engagement, team leadership, and continuous improvement.
- Assist in monitoring and coordinating daily operations of a large Guest Relations team
- Proactively follow up on guest satisfaction throughout the guest journey, ensuring prompt resolution of concerns
- Handle VIP, repeat, and special-request guests with personalized attention
- Conduct regular team briefings and proactive service trainings to maintain and improve service standards
- Monitor online guest feedback channels (reviews, social platforms, internal systems) and coordinate responses where required
- Ensure accurate usage of the OPERA PMS for guest profiles, traces, reports, and follow-ups
- Support the Guest Relations Manager in daily operations, including ...
Apply for this Position
Ready to join AccorHotel? Click the button below to submit your application.
Submit Application