Job Description


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description
  • To support the Guest Relations Manager in overseeing daily Guest Relations operations, ensuring exceptional guest satisfaction, and maintaining high service standards through proactive guest engagement, team leadership, and continuous improvement.
  • Assist in monitoring and coordinating daily operations of a large Guest Relations team
  • Proactively follow up on guest satisfaction throughout the guest journey, ensuring prompt resolution of concerns
  • Handle VIP, repeat, and special-request guests with personalized attention
  • Conduct regular team briefings and proactive service trainings to maintain and improve service standards
  • Monitor online guest feedback channels (reviews, social platforms, internal systems) and coordinate responses where required
  • Ensure accurate usage of the OPERA PMS for guest profiles, traces, reports, and follow-ups
  • Support the Guest Relations Manager in daily operations, including preparation of reports, guest feedback analysis, and performance tracking
  • Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences
  • Assist in scheduling, task allocation, and performance monitoring of the Guest Relations team
  • Ensure brand standards and service procedures are consistently followed

    • Qualifications
  • Previous experience in Guest Relations or Front Office leadership role in a luxury or upscale hotel
  • OPERA PMS knowledge is mandatory
  • Fluent English and Russian 
  • Turkish language is an advantage
  • Strong leadership, communication, and interpersonal skills
  • High level of guest focus with problem-solving mindset
  • Ability to work under pressure in a fast-paced environment
  • Strong organizational and reporting skills
  • Proactive and service-oriented attitude
  • Professional appearance 
  • Team player with strong motivational skills
  • Detail-oriented with a passion for guest experience

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application