Assistant Guest Relation Manager

An Assistant Guest Relation Manager supports the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As an Assistant Guest Relation Manager, you will support the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Relation Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize ...