Assistant Head Butler

The Assistant Head Butler is responsible for supporting the Head Butler in overseeing all aspects of the Butler Services department, ensuring the highest levels of personalized guest service in alignment with Raffles’ standards of luxury and excellence. This role is both operational and administrative, focused on team leadership, guest satisfaction, training, and quality assurance.

Guest experience and Service Excellence

• Ensure the flawless execution of the Raffles Butler Service across all touchpoints
• Personally, greet VIP and long-stay guests and ensure their preferences and expectations are met or exceeded
• Ensure the butler team observes and collects guest preferences and interests to facilitate the personalization of their experience
• Create “magic” with the team
• Act as a primary contact for Butler-related guest issues or special requests, handling them promptly and professionally
• ...