Assistant IT Manager

Key Responsibilities
Operational Support
- Monitor, maintain, and troubleshoot all IT systems, including PMS, POS, call accounting, HSIA (guest internet), key card systems, IPTV, and back-office applications.
- Provide timely support to hotel departments for any IT-related issues.
- Ensure all systems run efficiently with minimal downtime.
- Oversee the installation, configuration, and maintenance of servers, workstations, printers, and network devices.
Network & System Administration
- Monitor network performance, Wi-Fi connectivity, and ensure secure and stable internet access for guests and staff.
- Maintain firewalls, switches, routers, and VPN connections.
- Conduct system backups and ensure disaster recovery plans are documented and tested.
- Manage user accounts, access rights, and system permissions.
Security & Compliance
- Implement and maintain cybersecurity measures, including antivirus, patch management, and data protection protocols.
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