Job Description

Key Responsibilities Operational Support

  • Monitor, maintain, and troubleshoot all IT systems, including PMS, POS, call accounting, HSIA (guest internet), key card systems, IPTV, and back-office applications.

  • Provide timely support to hotel departments for any IT-related issues.

  • Ensure all systems run efficiently with minimal downtime.

  • Oversee the installation, configuration, and maintenance of servers, workstations, printers, and network devices.

    • Network & System Administration

  • Monitor network performance, Wi-Fi connectivity, and ensure secure and stable internet access for guests and staff.

  • Maintain firewalls, switches, routers, and VPN connections.

  • Conduct system backups and ensure disaster recovery plans are documented and tested.

  • Manage user accounts, access rights, and system permissions.

    • Security &...

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