Assistant Manager, Administration and Customer Relationship

Job Description

Position: Assistant Manager, Administration and Customer Relationship, , Bangalore

Business: Property and Asset Management, Bangalore

What this job involves

You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will involve:

• Managing cleaning services, focusing on common areas; using knowledge of the methods and practices in janitorial operations, including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards.
• Taking daily rounds of the premises to identify various cleaning needs in the designated areas and ensuring the same is rectified with support from other team members.
• Creating work plans/schedules, inspecting, and assigning cleaning/maintenance work to subordinate teams.
• Briefing and debriefing all staff regarding their duties, designated areas of work and special instructions, if any, during the start and end of shift.
• Establishing and implementing operational standards and procedures for the departments supervised.
• Maintaining required records of budget and other information.
• Maintain inventory stock to ensure that supplies and equipment are available in an adequate amount.
• Order new equipment, supplies, or furnishings as and when required.
  
  

Preparing reports like DMR, MMR, QBR (quarterly business review ) and other related reports at the site.

• Performing tasks, such as estimating costs and preparing/managing budgets.
• Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when.
• Managing indoor plants.
• Managing vendor personnel for assigned units (vendor contracts, compliance, attendance, etc).
• Responsible for maintaining discipline at the site with proper attire and etiquette among the staff, supervised
• Ensuring that employees' growth is achieved by engaging them in periodic training and skill enhancement is conducted.
• Supporting employee relations' issues & statutory compliances.
• Developing/reviewing/improving SOPs /processes/programs.
• Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats.
• Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Customer services.
  
  

Commercial Responsibilities:

• Coordinate purchase orders, price negotiations, vendor follow-ups, and invoice tracking.
• Assist in preparing quotations, tenders, and contract documents.
• Liaise with the finance team to ensure timely billing, payments, and reconciliation of accounts.
• Maintain records of sales orders, delivery challans, and inventory coordination (if applicable).
• Support procurement and logistics teams in vendor evaluation and cost optimization.
• Monitor credit limits, outstanding payments, and coordinate with clients/vendors for settlements.
• Prepare commercial reports, MIS, and assist in budgeting and forecasting activities.
  
  

Key Skills & Competencies:

• Proficiency in MS Office (Word, Excel, PowerPoint) and ERP systems (e.g., SAP, Tally, or similar) is a must.
• Sound understanding of commercial documentation and business processes.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to handle confidential information responsibly.
• Strong organizational, time management, and multitasking abilities.
  
  

Qualifications:

• Bachelor's degree, preferably in Business Administration, Commerce, or a related field (MBA will have added considerations).
• 3–5 years of experience in administration and/or commercial roles.
• Experience in Client Relationship is an added advantage.
  
  

Client:

You will be working on a Commercial site, located in Bengaluru.

Site dynamics:

Work Schedule: As per the Site team, the Property Management team at the site.

You will be reporting to the Property Manager.

Sound like you Here is what we're looking for:

Being Analytical and Meticulous

You must pay attention to detail and have excellent problem-solving skills. You will be building, maintaining, supporting and validating the performance of subordinate staff working. You will also be applying knowledge of administration, for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal & external customers, along with leadership skills.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Skills Required
Commercial Documentation, Business Processes