Job Description
- Oversee and manage day-to-day operations to ensure all SLA metrics are met
- Implement company policies in all areas of the operations establish goals for each team and monitor each team's performance and compared against Key Performance Indicators.
- Recommend measures that will improve team performance and communicate clearly with Associates / Sr. Associates client expectations and accountability.
- Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures.
- Recognize performers and recommend development plan for qualified performers.
- Ability to manage a US client independently
- Evolve job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXL
- Implement company policies in all areas of the operations establish goals for each team and monitor each team's performance and compared against Key Performance Indicators.
- Recommend measures that will improve team performance and communicate clearly with Associates / Sr. Associates client expectations and accountability.
- Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures.
- Recognize performers and recommend development plan for qualified performers.
- Ability to manage a US client independently
- Evolve job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXL
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