Assistant Manager – Case Manager (English, Mandarin & Cantonese Language Support)

The Responsibilities of the Role:

• To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.


• Identify and execute robust and continuous improvement opportunities within the stakeholders.


• Closely interact with business and provide ad-hoc solutions to their solution needs.


• Require to standby after office hours to manage escalation from other continents and regions.

Skill Requirements:

• Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.


• Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.


• Fluency in both written and spoken English, Mandarin & Cantonese.


• Proficient in MS Office and PC applications.


• Good Project Management skills.


• Abili...