Job Description

About the Job

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting, and helps resolve customer service issues.

Duties & Responsibilities

  • Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
  • Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
  • Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
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