Assistant Manager-Customer Care Voice-Inbound

Assistant Manager-Customer Care Voice-Inbound

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Job Info

• Job Identification 8630
• Posting Date 01/26/2026, 11:28 AM
• Locations PH Cebu City C35 (Work From Office)
• Job Role Customer Care Voice-Inbound
• Experience (In Years) 3-6

Job Description

• Manage a team of 15 - 18 Specialists
• Results-driven leadership experience on day-to-day operations.
• Strong team player with a demonstrated ability to lead and motivate teams towards shared goals.
• Forecasts and manages staffing levels and capacities at team level achieving target shrinkage targets, absenteeism, and attrition.
• Excellent organizational skills with the ability to manage own workload and deliverables, with sense of urgency and ability to prioritize and multi-task.
• Strong interpersonal skills with the ability to forge strong relationships with key stakeholders, team members, an...