Assistant Manager, Customer Experience

Roles and Responsibility

• Manage operations seamlessly, ensuring timely SLA delivery and high levels of employee and

customer satisfaction.

• Establish and maintain client relationships to drive engagement and operational efficiency.
• Oversee team performance by setting goals, optimizing resources, and ensuring effective

execution of strategies.

• Monitor staff schedules, attendance, and productivity to ensure smooth operations.
• Conduct weekly and monthly client meetings to assess expectations and provide updates.
• Ensure closure of audit-related issues and compliance with operational standards.
• Identify and implement continuous process improvements to enhance efficiency.
• Coach and mentor Team Leads for better team management and employee engagement.
• Address and resolve internal customer queries in a timely manner.
• Act as the primary point of contact for busine...