Job Description
Job Title: Assistant Manager – CX
Location: MIDC, Andheri East
Experience: Min 5 Years
Website: https://www.lovelocal.in
About LoveLocal:
LoveLocal is India’s leading freshness q-commerce app that is revolutionising how India shops locally for fresh groceries by digitizing trusted neighbourhood retailers. LoveLocal specializes in categories where freshness and quality matter — fruits & vegetables, meat & fish, groceries and more.
LoveLocal is looking for an Assistant Manager – Customer Experience to lead and scale our customer support operations. The role requires strong experience in team handling, KPI management, and process excellence across chat and voice support in a high-volume Quick Commerce or E-commerce environment.
Key Responsibilities:
• Manage and lead a large CX team (20–50+ agents) handling chat and call support
• Drive performance on core CX KPIs: AHT, FCR, CSAT, NPS, QA scores
• Monitor agent productivity, adhe...
Location: MIDC, Andheri East
Experience: Min 5 Years
Website: https://www.lovelocal.in
About LoveLocal:
LoveLocal is India’s leading freshness q-commerce app that is revolutionising how India shops locally for fresh groceries by digitizing trusted neighbourhood retailers. LoveLocal specializes in categories where freshness and quality matter — fruits & vegetables, meat & fish, groceries and more.
LoveLocal is looking for an Assistant Manager – Customer Experience to lead and scale our customer support operations. The role requires strong experience in team handling, KPI management, and process excellence across chat and voice support in a high-volume Quick Commerce or E-commerce environment.
Key Responsibilities:
• Manage and lead a large CX team (20–50+ agents) handling chat and call support
• Drive performance on core CX KPIs: AHT, FCR, CSAT, NPS, QA scores
• Monitor agent productivity, adhe...
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