Assistant Manager - Customer QA, Engine

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Monitoring of Field failures.Responsibility of reducing RPH and warranty cost.Analysis of field complaints and providing solution as fast as possible.Involvement in identification of warranty project process along with Customer care and Design team.Systematic approach of problem solving using some of the advanced problem solving tools.Field visits for onsite analysis and understanding applications / Usage.Providing field fix solution for CVL/ emerging issues.Deployment of current learnings on new product to ensure first time right new product.Involvement in New product DFMEA, quality target settings, feedback on drawing release.coordination with other functions such as Customer care, CDMM, PDRDS and Manufacturing for faster implementation of solution.Visit dealers to understand key customer issues for proper resolution.Proper analysis to predict upcoming emerging issues based on RPH and CPT trend.Proper analysis to predict upcoming emerging issues based on failed part issued at warranty yards.Identification of critical parameter list for implemented warranty projects and sustenance through audits of SQI, PQA and RQA.Leveraging IT for online data record/ update of all customer issue for easy access at all plants.Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOPPreferred Industries EngineeringAutomobileEducation Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in AutomobileGeneral Experience 8 to 14 years in Automobile / Engg. Industry ,working in Quality Assurance or ManufacturingCritical Experience System Generated Core Skills 7 QC ToolsAdvanced Product Quality Planning (APQP)Analytical ThinkingAuditingCommunication SkillsFailure Mode and Effects Analysis (FMEA)Interpersonal SkillsISO TS - Quality ManagementLead GenerationManagement Information System (MIS)Measurement System Analysis (MSA)MetallurgyPresentation SkillsProduct Knowledge & ApplicationStatistical Process Control (SPC)TeamcenterEnquiry ManagementQuality ControlSystem Generated Secondary Skills