ASSISTANT MANAGER, CUSTOMER SERVICE

Job Responsibilities

• To attend and handle all customers/purchasers’ complaints/enquiries and ensure that the enquiries and complaints are resolved.
• Keep records of customer interactions, transactions, comments, and complaints.
• Handle customer inquiries, complaints, and feedback with empathy and professionalism, whilst establishing effective communication channels with customers.
• To assist on preparing guidelines for key collections, review notice of VP and any other forms and documentations for compliance.
• To coordinate/liaise with inter-departments i.e. Project, Marketing & Sales, Sales Admin (Credit Control) and Property Management related matters, defect rectification and take follow-up actions in a timely manner.
• Execute and manage the complete vacant possession (VP) processes from preparation (before VP) to key collection.
• Brief customers on the handover process, including the registration in the Handover Va...