Job Description

Job Description

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Handle escalated customer issues and complaints with empathy and professionalism
  • Collaborate with other departments to resolve complex customer inquiries
  • Analyze customer service data and prepare reports for upper management
  • Contribute to the development and implementation of customer service policies and procedures
  • Ensure adherence to quality assurance standards and company guidelines
  • Identify and recommend process improvements to enhance efficiency and customer experience
  • Participate in hiring, training, and onboarding of new customer service team members

    • Qualifications

  • 5-8 years of customer service...

    • Apply for this Position

    Ready to join Eurofins? Click the button below to submit your application.

    Submit Application