Assistant Manager, Customer Service

Work with a market leading supply chain company. Be part of a sustainable and stable organization.

Responsibilities

• Coordinate with the Commercial team to prepare and finalize an 18-month forecast for product movement (issue, return, and new gains).
• Provide customer insights to support solution-based selling and identify growth opportunities.
• Update Commercial SOPs to reflect current workflows and procedures.
• Resolve customer issues and work proactively to improve overall satisfaction.
• Support Sales and CRM teams with data management, reporting, and administrative duties.
• Assist customers in updating and maintaining their system records.
• Prepare and manage weekly and monthly reports for key account clients.
• Ensure accurate and timely recording of customer transactions.
• Handle outgoing communications including invoices, dockets, mail, and official letters.
• Work with ot...